Success story: Westlawn Finance
The switch to Access Definitiv improves employee experience and business system compatibility for Westlawn Finance.
Location
New South Wales Australia
Industry
Financial Services
Background
Since 1964, Westlawn Group has provided financial services to customers in Northern NSW. The company offers a variety of financial products, services, and advice. Across nine branches in the Northern Rivers region of New South Wales, the Westlawn Group employs approximately 100 people.
Due to internal hardware changes, Westlawn could no longer use Access MicroPay for payroll processing. Access Definitiv was found to be a good fit for Westlawn's requirements by the IT and payroll teams and presented to the CFO and CEO for approval. Westlawn chose Access Definitiv because it offered automation, data collection, integration, data sharing, and a mobile employee experience.
Challenges
- Business system integration with workforce management.
- Communication and employee experience.
- Manual workflows and data sharing.
- Rework and administration.
Approach
- Adopt a workforce management solution.
- Deliver an intuitive timesheet and leave process.
- Streamline and secure data sharing with business systems.
- Work with a vendor with consultative implementation and change management.
Results
- Streamlined payroll and time and attendance recording and reporting.
- Implemented a mobile app for self-service.
- Streamlined approvals and employee reporting.
- Seamless user experience for data sharing across platforms saves time.
The first presentation of Access Definitiv was done with professionalism and answered all our questions to put us at ease to move over to a new solution.
What were the challenges?
Westlawn's challenge was finding and implementing a new payroll solution compatible with the business hardware updates. In addition to being affordable, the new solution would have to be business-compatible and offer a better employee experience.
Westlawn sought to:
- Implement a cost-effective solution that integrates with other business systems.
- Improve employee communication and experience with a mobile app.
- Better manage timesheets and leave management.
- Replace manual workflows with efficient data sharing.
- Manage change and adoption within the company for a seamless workflow.
- Save costs by eliminating rework and administration.
Also, a key factor in the choice was collaborating with a vendor that provided well-planned and managed implementation.
At a similar cost we were paying before, with Access Definitiv, we now have a better solution for our employees with increased technology, support, and maintenance benefits.
The solution
Westlawn's IT and payroll team researched a new payroll solution, and Access Definitiv met all the requirements. Access Definitiv offers automation, data collection, integration and a better employee experience with the mobile app. Payroll automation is enabled with timesheet and leave management built into the system offering real-time data.
Westlawn swapped to a new payroll solution and gained:
- User-friendly mobile app for better employee experience and self-service to minimise administration.
- Efficient and intuitive timesheet and leave application processing.
- Effective data sharing with business systems.
- A consultative implementation and change management.
Professional milestone-driven delivery with weekly communication to keep our organisation informed. The Access implementation team met Westlawn's requirements in a timely manner and ensured the project stayed on track.
The result
Overall, Access Definitiv has delivered a cost-effective workforce management solution that offers a better solution for employees with increased technology, support, integration, and maintenance benefits.
- Payroll processing has been streamlined with the integration of time and attendance, leave, and absence records; the processing is less labour-intensive.
- Employees can complete timesheets, request leave, and update personal information using the mobile app.
- Managers can approve leave and check employee information via the mobile app.
- Having a seamless user experience and sharing data across business platforms saves time.