Market leading, comprehensive hospitality reservation and event management software
Access Collins allows hospitality operators such as restaurants, bars and pubs, to optimise space, increase efficiency and drive foot traffic. Used by operators to simplify the customer communication process and enhance the customer experience from booking and beyond, it is ideal for independent operators and larger, multi-venues.
Table management
We have an easy to use drag and drop functionality to enable you to lay out your venue for service. It gives you the flexibility to put multiple groups in one area, put one large group over multiple areas, turn your tables every 2 hours –whatever suits your operational goals. It’s all simple to do and quick to look at on the day/night to see where your spaces are.
We also have a one click Run Sheet generator which shows your heads for the night, break down of types of bookings and all the detail per table, including notes, customer tags, deposit codes and more. Everything your team need to know for service to run your venue smoothly.
Event management
Access Collins gives you the ability to manage all enquiries, regardless of whether they are from your website, social channels or a phone call, in one central system – improving your conversion rate on average by 24% or more.
We provide the tools to set your own rules to take real-time bookings and enquiries all through one reservations website widget. Our enquiry tools enable you to set yourself reminders, track the progress of enquiries, add packages, take deposits and pre-orders, print function sheets, do invoices and tax invoices, and more. Our comprehensive enquiry management function tools help you convert all your groups, parties, private diners and Christmas enquiries.
You can also maximise sales by using our smart space finder tools, to see which of your venues have space on certain date ranges, times and even areas, to redirect customers to an alternative venue if required.
DesignMyNight
Our sister site, designmynight.com, is growing to be Australia's biggest and best hospitality site (boasting over 85 million annual page views in the UK). From Melbourne to Sydney, with more on the way, over 1 million page views hit DesignMyNight Australia sites per year.
With a content team keeping users up to date with the best bars in Melbourne and Sydney's top brunches, you'll find their guides and blogs ranking in #1 spots on Google, including: birthday ideas in Sydney, quirky bars in Sydney.
The best part? Take bookings and sell event tickets directly on designmynight.com when using Access Collins and Access Tonic, tapping directly into their engaged and hospitality-hungry audience.
Reserve with Google
Reserve with Google’ is changing online reservations by allowing potential customers to book directly from Google listings and Google Maps, so they never leave Google to make a reservation.
These bookings go straight into the Access Collins system, which is now the first booking system to offer our customers the ability to also manage enquiries, particularly bigger parties and group bookings, through Google. Enquiries from Google listings and Google Maps come directly into Access Collins, putting our customers in the unique position of being able to quickly and easily respond to enquiries, bringing them additional revenue from converting larger bookings.
Why use our hospitality reservation software?
Our booking and reservation software, Access Collins, helps you look after your guests at every stage of the customer journey, from discovery, to booking their visit and even to the post-visit follow up comms. Read the Access Group team’s 10-point checklist to help you drive foot traffic and increase profits to your bar or pub - Download guide.
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more bookings/enquiries from your website
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enquiry increased conversion rate
hours a year saved with increased efficiency
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unparalleled satisfaction rating for our support and account management
Comprehensive reporting
Detailed reporting data enables you analyse performance at a site or group level, and have a deeper understanding of which channels are driving the most foot traffic and bookings with easy accessible reporting, from not only a group level, but down to a individual venue level too. Provide a more personal touch with instant access to customer information such as birthdays, booking history and more with tagging tools, to provide a personal and tailored message. Also, access all your data via our API to extract it into your own back of house reporting tools.
Whether a Finance Director, Operations Manager or General Manager, you can get instant access to all the data you need. As our solution is cloud based, you can access this information from any device, and from any location – whether in the office or travelling between sites.
Integration
- Our open API enables you to connect to your EPOS provider, CRM system, reporting tools and other external systems to and from Access Collins
- Manage all inbound and outbound reservation emails within Access Collins
- Ability to take online PCI compliant payments and card authentications either online at the point of booking (with no staff interaction needed), or for larger groups as a deposit to secure the booking
- Let’s your customer book directly from your website or make an enquiry depending on the rules set up to differentiate between what comes as a confirmed booking or an enquiry to be followed up by a member of your sales team. No need for a separate contact form, or redirect to a 3rd party site which helps keep the process simple and increased conversion rates.
At Phone Bookings Service we utilise Access Collins to manage functions for our clients. It is like a reservation system and CRM combined with specific functionality that makes managing functions efficient and smooth at a fraction of the cost of other programs I researched. The support is also fantastic, they really went above and beyond to assist me in learning how to best set everything up for my business.
Collins Booking System has streamlined our operations and made managing not only bookings, but group enquiries and functions a breeze.
We needed one system that would be able to handle standard reservations while also having the capability to facilitate large scale event organisation... Collins has been a game-changer.
Access Collins has really delivered. It has enabled us to focus on the customer experience and repeat business.
We are simply seeing more bookings, processed quicker and with increased efficiencies. Essentially, we are bringing in more revenue for the business with less admin.
We have much less of a headache when responding to bookings since implementing the software. We’re also finding it easier to organise particular events through Access Collins.
