Navigating the workplace is tricky for us all at times, but employees with neurodiversity at work can find it particularly challenging. Recent research from the UK shows that over three-quarters of neurodivergent employees feel overwhelmed at work, while only 42% of autistic people of working age are in employment in Australia. It’s not only damaging for the individual – organisations also miss out on valuable skills and perspectives.
Around one in eight people in Australia are neurodivergent, which means they process information and learn differently from neurotypical people. Neurodiversity and neurodivergence are terms used to describe people living with conditions such as autism spectrum disorder (ASD), dyslexia, attention deficit hyperactivity disorder (ADHD), Tourette's syndrome, dyslexia, and dyspraxia.
AI tools to support neurodivergent workers
There’s a growing consensus that neurodiversity in the workforce can give employers a competitive advantage – if they create the right environment for neurodivergent individuals to thrive. This might include flexible working hours, quiet zones, noise-cancelling headphones and extra time to complete tasks, depending on the person’s needs.
Technology has already improved accessibility at work – but the availability of AI tools could transform the experiences of neurodiverse employees. We’re already seeing examples of AI being used to transcribe speech recordings and summarise large amounts of information. The Access AI experience, Access Evo, acts like a friendly assistant, enabling people to organise and prioritise their tasks via proactive alerts.
Our report: the powerful impact of AI on workplace behaviour found that around half of UK employees now use AI at work, and 93% believe it’s had a positive impact.
Although we don’t know how many of the respondents are neurodiverse, the benefits they cited could be particularly helpful for those who are. Well over half (56%) told us AI allows them to manage their time better, and 28% say it’s helped them to be more innovative and creative. Around 60% also credit generative AI tools, like ChatGPT and our own Copilot feature from Access Evo, with reducing their workload or job stress.
Made by Dyslexia, a community of dyslexic people, believes that AI is an exciting opportunity to harness dyslexic thinking skills, like visualising or reasoning. This is because AI is more suited to routine tasks, like processing data and text generation, whereas critical, curiosity and creative thinking—characteristics associated with dyslexia—are inherently human and highly valuable in today’s workplace.
What are forward-thinking organisations doing to support neurodiverse individuals?
Some businesses are adopting neuro-inclusive practices with the help of technology.
For example, some employers use task management platforms with customisable visual boards, which help employees organise their work according to their cognitive styles.
Others are using tools like AI transcription apps to support notetaking in meetings and sensory-friendly offices with quiet rooms or adjustable lighting.
Can AI help create an inclusive workplace?
AI has the potential to be life-changing for neurodiverse employees’ workload and mindset.
Time management tools can reduce the stress of working through multiple tasks and deadlines. Features like automated reminders and task prioritisation can make the working day easier and more manageable.
AI can also significantly reduce anxiety if used correctly:
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Time management tools can create structure and predictability, reducing stress in busy offices. AI-powered calendars and task management systems can help with planning, prioritising, and breaking down complex tasks into smaller, more manageable steps. AI can also provide reminders and prompts to stay on track.
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Generative AI can help to simplify or organise information to help prevent stimulation overload in neurotypical people. It can also help neurodiverse people who have difficulties with social cues, understanding language nuances or expressing their thoughts clearly.
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Writing tools can remove the pressure of ‘perfect communication.’ While not specifically designed for neurodivergent adults, Grammarly's AI-powered writing assistant can help with clarity and grammar, benefiting neurodivergent professionals with dyslexia or other language-processing challenges.
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Distraction-minimising tools can improve focus, making the workplace feel calmer and more productive. For example, Focus@Will is an app that uses AI to create personalised music playlists that boosts their focus and concentration. This can be particularly helpful for individuals with ADHD.
When neurodiverse employees feel valued, heard and safe in their working environment, they become more productive and happier, resulting in a stronger workforce.
Can AI also be a barrier for neurodiverse employees?
AI can have a hugely positive impact on neurodivergent employees in Australia, but it can also present barriers if not designed inclusively.
Tools that lack crucial flexibility or customisation might not effectively help neurodivergent employees process information or complete tasks. It’s essential to prioritise adaptability and accessibility in AI design to ensure that these tools actually assist, rather than exclude, neurodiverse employees. When done right, AI has the potential to be an incredible tool and aid in creating a more inclusive workplace.