When did you join Access?
I joined The Access Group three years ago, and I’m proud to say I’ve grown alongside the business ever since. It’s been an exciting journey of building, scaling, and connecting with incredible people across the globe.
What were your hobbies when you were younger? Do you still do them now?
Music has always been a big part of my life. When I was younger, I was constantly seeking out concerts and live performances, and that hasn’t changed! There’s something powerful about music’s ability to connect and energise—it still brings me a lot of joy today.
What was your dream job when you were a child?
As a child, I dreamed of being a journalist. I was fascinated by stories and the power of communication. Interestingly, those same skills—curiosity, storytelling, empathy—have shaped how I lead teams today.
What brought you to Access? What role did you start in?
I joined Access as Head of Support for our Timisoara GOC, leading a team of 40. What drew me in was the chance to build something meaningful—and over time, that team grew to over 250. The opportunity to shape culture, drive operational excellence, and support our customers deeply resonated with me.
What would you like to see change in your industry in the next five years?
I’d love to see CX evolve with a stronger focus on proactive, predictive support using AI and automation—but always anchored in human empathy. Our role doesn’t stop at software delivery; we’re here to ensure long-term success, and the future of CX must keep that commitment at its core.
What’s your favourite memory working with Access?
It’s hard to pick just one, but if I had to choose, it would be the journey of building and growing our Customer Experience & Customer Support teams—first in Timisoara, then in Kuala Lumpur.
Starting in Timisoara with just 40 colleagues, I had the opportunity to shape not only the team structure but also the culture from the ground up. Watching that team grow to over 250 passionate, committed professionals—and seeing many of them step into leadership roles—was incredibly rewarding. It wasn’t just about scaling numbers; it was about creating a space where people could thrive, feel proud of their work, and genuinely enjoy what they do.
And then came the next chapter—launching our CX presence in Kuala Lumpur. Building something from scratch across continents, cultures, and time zones was both exciting and challenging. But what made it special was the shared vision and energy. Despite the distance, the team spirit and collaboration felt seamless. It was one of those “we’re really doing this” moments that I’ll always remember.
What’s made these experiences even more meaningful is working closely with our colleagues in the UK and across wider global business. That sense of partnership, bringing together expertise, ideas, and a shared commitment to our customers—has been a core part of the success story.
Seeing all these teams—Timisoara, KL, UK—come together with one goal: to deliver exceptional customer experiences, is truly one of my proudest memories at Access.
