SHR
Intelligent hotel management software
Discover the world's leading intelligent and automated hotel technology suite of applications. Increase revenue and customer lifetime value at every step of the guest journey with our integrated products and services designed for the hotel sector.
Stay ahead in a fast-paced and competitive market with our hotel tech
We help hotels and casinos with our dynamic product suite of integrated and automated products to:
- Gain a comprehensive understanding of each guest
- Enhance guest satisfaction and loyalty through meaningful customer interactions
- Get real-time updates across global selling channels, including your website, call center, OTAs, GDS, channel managers, and metasearch platforms.
- Uncover insights into guest preferences to allow us to anticipate purchase intent, connect with guests through tailored offers and deliver exceptional brand experiences.
- Lead the way in the competitive hospitality industry with our revenue management solution, designed to optimize profits and respond to shifting market trends.
Helping hotels revolutionize
In the fast-paced world of hospitality and customer service, staying ahead of the competition requires innovative approaches that revolutionize the guest journey and deepen customer engagement.
member reservations in first year [Pacifica Hotels]
$
revenue achieved from $17.4K spend on Google Ads [Adrift Hospitality]
%
YTD average occupancy rate (19.7% growth) [The Drey Hotel Dallas]
Hotel tech you need to stay ahead
Hoteliers, discover your competitive advantage with the tools you need to compete and win in a fast-paced, ever-changing market
Customer relationship management
Build strong connections with your guests and elevate your hotel’s marketing, recognition, and promotional campaigns with our advanced CRM.
Central reservation system
Your central hub to manage, distribute and optimize your sales strategy. Streamline time-consuming tasks to boost efficiency and maximize room sales.
Room booking engine
SHR’s advanced AI technology ensures a seamless and engaging guest experience across all digital touchpoints, meticulously designed to optimize conversion rates.
Revenue management system
Stay ahead in unpredictable markets with our AI-driven revenue management system that enables forecasting and pricing.
Complement your hotel tech with hotel services
Demand gen
Increase visibility, exposure and greater booking potential by participating in Demand Gen and Travel Management Company programs, which lead to higher ADRs and increased revenue.
Revenue management
Maximise opportunities and profitability by collaborating with our specialists to help you devise, execute and fine-tune revenue management strategies.
Website design
Elevate guest acquisition and website bookings with custom website design that provides a user-friendly, guest-centric website experience.
Digital marketing
Harness the power of personalization and talk directly to every one of your customers, with results-driven digital marketing strategy for your hotel.
Trusted by 2,500+ customers
The insights the SHR team bring to our digital marketing strategy are crucial to our combined success. Direct bookings are a growing part of our business mix, and the uplift of our 2019 results is testament to the strength of our relationship.
SHR's services are like having another employee on our staff. The best customer service in the business by far.
The highlight of our SHR experience has been working with our Customer Success Manager, Gilly Capon. He has been a true example of professionalism, kindness and organization that has made all the difference in our experience. We joked that if we had a representative like Gilly at all the services/vendors, our jobs would be much easier!
SHR Group has a huge pool of properties; competitive analysis is always useful. They can identify trends and flag issues they see in the market before we know it's an issue. Their tech is very user friendly and the support and account mgmt with Aoife and Eileen is excellent.
Great product, even better customer service and support!
SHR is a knowledgable, responsive and intuitive team. The SHR team is always able to find ways to improve the business and customer experience with their products. CRS and CRO in particular are very user-friendly applications with great functionality and capabilities.
Global specialist technology and service provider for the hotel sector
