Customer Success Plans Supporting your success
Our Customer Success Plans are key to ensuring you get not only technical support but also the tools and guidance you need to really get the most out of your Access solutions – at the level that’s right for you.
Our levels of service
Due to the wide range of business solution software available from Access, the success and support services offered can vary, for this reason our products are classified into different categories of success and support services.
Most categories of success and support services offer three levels of service.
The Essential Plan
The online service
For those keen to self-guide and require availability of technical support online.
The Standard Plan
Get answers faster
For organisations who prefer to self-guide but want the reassurance of prompt support via telephone or live chat.
Additionally, our customer success team will periodically check in with you, providing you with the confidence that assistance is available should you need it.
The Premier Plan
Personal and proactive
To maximise the return on your investment, enjoy a proactive and personal relationship with a designated Customer Success Manager who aligns with you on your specific business outcomes, as well as having access to a designated Lead Technical Support Engineer.
Please note
Success Plans are being rolled out across Access, they are not currently available for all Access products. Please check with your account manager if they are available for your product.
Services that will make you smile
Discover the services that we offer, and how they can align best with your organisational goals and maximise the value you get from your software.
We provide you with top-notch services that ensure your complete satisfaction, designed to provide you with the support you need so that you can enjoy your software for years to come.
