Log in to your portal
As well as providing a more tailored experience and access to our Community and FlexPoints library, the logged-in experience also provides registered support contacts with access to our support engineering team.
Find answers to your questions
We have made 90% of our content public to help you find answers to your questions as quickly as possible. Browse the guest experience, select a product and use the intelligent search to find answers to your questions.
FAQs
Got questions about our Customer Support Portal? Find the answers to our frequently most asked questions below.
How do I register for a Customer Success Portal account?
If you do not have an account already, you can register here: https://accessgroup.my.site.com/Support/s/login/SelfRegister
Once you’ve submitted your registration, you’ll receive an email asking you to choose a password. Your registration request will then be processed by our administration team. Once your request has been actioned, you’ll receive a second email welcoming you to the Customer Success Portal. The welcome email contains some useful links that explain the functionality available to you in the Customer Success Portal.
How do I raise a support case?
Registered support contacts within your organisation will have access to the support engineering team. If you are not a registered support contact, you can use this page via the logged-in experience to help identify who from your organisation is. They will be able to raise a support case for you.
How do I receive permission to raise a support case?
The fastest way to be given permission is to ask someone with existing permission to raise a support case so you can be added as a support contact for your product.
You can view a list of current support contacts by opening this page and selecting the relevant product.
If there are no existing authorised support contacts, please reach out to [email protected]
I’ve tried to reset my password but I've not received a password reset email. What should I do next?
Please open the password reset page here and enter the email address you have registered to the Customer Success Portal with. If you don’t receive an email within 5 minutes, please check your junk and/or spam folders.
In the vast majority of cases, emails are being blocked by an IT or email client rule or feature – if you require further assistance, please contact [email protected]
I’ve tried to login but my account is disabled. Who should I contact?
Please reach out to [email protected] for your account to be re-enabled.
Is single sign on (SSO) available between Access Workspace and the Customer Success Portal?
Yes. Please follow the setup steps outlined in this article: https://accessgroup.my.site.com/Support/s/article/Access-Workspace-Enable-single-sign-on-for-Access-Workspace-and-the-Customer-Success-Portal