Pooja will sit on the APAC leadership team and report to Chief Operating Officer Terry Taylor, who is responsible for delivering the Group’s GO Centres and Centre of Excellence Strategy, Pooja will lead the opening and delivery of the first new APAC GO Centre later this year, with a focus on customer experience as Access continues the next phase of global expansion.
Pooja joins Access from Google, where over four years she scaled up and established Google Operations Centres across four locations in Asia-Pacific, growing the team from zero to 5,000.
Pooja has an exceptional track record in leading global operations and delivering top-tier service to clients across Europe, UK and the USA. Throughout her career, Pooja's expertise in operations, organisational change and leadership has garnered her numerous accolades and industry recognition.
During her tenure at Google Operations Centre, Pooja made remarkable contributions as the APAC Regional Head, leading the organisation to new heights of success and excellence. Her strategic insights and people-centric approach significantly contributed to fostering a dynamic and inclusive work environment, resulting in exceptional team performance.
Before her tenure at Google, Pooja held pivotal leadership roles at organisations such as Cognizant and Tata Consultancy Services, where she played an instrumental role in setting up and managing key accounts and fostering language-intensive capabilities offshore under BFSI vertical.
Pooja’s extensive experience in managing internationally dispersed and culturally diverse teams, along with her proven track record in driving operational excellence, aligns seamlessly with The Access Group's commitment to innovation and client-centric solutions.
Pooja will take up her new role as Managing Director of the GO Centre APAC from 1 August 2023. Commenting on her appointment, Pooja said:
“Access has a clear vision and strategy to innovate, collaborate and push creativity with its operations around the world and I am looking forward to helping shape the organisation's future.
I am excited to lead its commitment to providing an exceptional experience to customers across APAC and to see the bright opportunities that lie ahead. My long-term vision for the new Malaysia GO Centre is to build meaningful relationships with our teams and customers, build a network of shared service centres and enhance consistent service delivery across the organisation.”
Chris Bayne, CEO of Access said:
“We are delighted to bring Pooja on board to head up our newest GO Centre in Malaysia and help contribute to building a thriving digital economy and diverse talent pool for Access in APAC. Pooja's outstanding credentials and her dedication to professional growth extends and aligns perfectly to our vision.
Pooja’s journey with Access will undoubtedly be marked by transformative growth and exceptional achievements, further reinforcing the company's position as a leading technology and services provider on the global stage.”
The opening of the new GO Centre in Malaysia has been supported by the Malaysia Digital Economy Corporation (MDEC), the government agency leading the digital transformation of the Malaysian economy. The partnership has strengthened the Group’s network in APAC and helped foster relationships with organisations across Malaysia, also creating access to top local talent and skills.
The Malaysia GO Centre marks the latest phase of the Group’s global expansion, after striking a £9.2bn investment deal from shareholders Hg and TA Associates last year. The new GO Centre in Kuala Lumpur will create hundreds of jobs in the region, partnering with regional universities to hire the best talent, drive innovation, develop skills and provide international management to support teams in both APAC and the UK.
For more information on Access Group visit: www.theaccessgroup.com.
