Customer Success Plans
Customer Success Plans
At Access we know why our customers choose our products, it’s because they want to be more successful. Helping you to get the best from your Access software is really important to us, so our Success Plans go beyond technical support to provide you with the tools and guidance that you and your business need to succeed.
Our levels of service
Due to the wide range of business solution software available from Access, the success and support services offered can vary, for this reason our products are classified into different categories of success and support services.
Most categories of success and support services offer three levels of service.
The Essential Plan
The online service
For those keen to self-guide and require availability of technical support online.
The Standard Plan
Get answers faster
For organisations who prefer to self-guide but want the reassurance of prompt support via telephone or live chat.
Additionally, our customer success team will periodically check in with you, providing you with the confidence that assistance is available should you need it.
The Premier Plan
Personal and proactive
To maximise the return on your investment, enjoy a proactive and personal relationship with a designated Customer Success Manager who aligns with you on your specific business outcomes, as well as having access to a designated Lead Technical Support Engineer.
Please note
Success Plans are being rolled out across Access, they are not currently available for all Access products. Please check with your account manager if they are available for your product.