Booking and Reservations
Hospitality booking software
Drive more bookings and be discovered by new customers with Access Collins, the ultimate hospitality booking system, from €155 per month, per site. No matter the service industry you’re in, whether it’s restaurants, hotels, pubs or clubs, our hospitality booking software will adapt to suit your needs.
Seamlessly manage enquiries, bookings, tables and guest interactions while getting in front of over 700,000 users per year on our partnership platform, DesignMyNight.
Look after your guests at every stage of the customer journey
From enquiry to booking and even managing post-visit communication, Access Collins hospitality booking system has you covered.
Promote your venue
Be in front of an audience that spans over 700,000 users per year and 1.8 million page views
Improve your conversion rate by an average 24%
Manage all booking enquiries from your website, over the phone or social channels in one central system
Save hundreds of hours of time
Automate and digitalise manual tasks - take real-time bookings and send automated booking reminders and follow ups
A booking system that caters for everyone
From single sites to multi-sites, our booking system supports all types of hospitality venues from bar, pub, restaurant reservations, immersive experiences or competitive socialising venue and more.
Centralise and simplify with our hospitality booking software
Access Collins provides the tools that enable you to take real-time bookings and enquiries, with full flexibility over payment options, through one reservations website widget to manage your guests’ journey from start to finish.
Digital table management
Move away from manual floor plans and gain digital visibility of your available floor space with our flexible table management tool. Helping you manage busy times, turn tables quicker or fit in more bookings – to support your operational goals.
- Easy-to-use drag and drop functionality to lay out your venue for service
- Plan ahead for special occasions, busy events and festive seasons to maximise space
- Manage your space and plan for large table bookings, groups and events
- One click run sheet generator displays your heads for the night, breakdown of bookings, and notes for each table, deposit codes and more
- Smart space finder tools to view which of your venues has space on certain date ranges, times and even by area to redirect customers to an alternative venue
Manage enquiries and customer communications
Our enquiry management tool allow you to manage all inbound and outbound reservation enquires within the booking system.
Access Collins allows you to tailor the look and feel of all email communications to your customers, to suit your brand.
- Send branded customer communications
- Set up email templates, upload menus and venue photos to one central cloud to use in your customer communications
- Use smart features to send automated booking reminders, follow ups and manage inbound table reservation emails through your own internal reservations mailbox
- Access Collins Mail and Access Collins Call enable you to manage enquiries and bookings automatically and through one system
Collect deposits
Collins Pay, our hospitality booking system’s dedicated payment feature, offers you more flexibility in processing deposits at the point of booking. Securing reservations with a deposit can help you reduce no-shows and offer security for large party bookings and events.
- Take a deposit at the point of booking – especially at busy times such as Valentine’s Day or Mother’s Day to reduce the incidence of no-shows on busy dates
- Secure large party bookings so you can recover costs in the event of last minute cancellations
Take pre-orders
Collins Pay also delivers extra payment functionality at the point of booking to collect pre-orders so your guests can easily choose to pre-order as part of the booking process.
- Reduce the manual follow up and management of large party bookings with automated guest communications and simple collection of pre-orders via a link shared by the lead booker
- Add upsell options to the booking process by allowing guests to pre-order drinks bundles, food packages and items to enjoy on arrival.
- Capture allergen information at the point of booking and display only menu options suitable for the allergic guest to minimise risk of pre-ordering dishes containing listed allergens
- Online and automated pre-ordering tool with allergen filters, enables you to send customers online, digitised menus for them to fill out and send on to the rest of their party
Queue management
Collins LiveWait eases queue management for your front-of-house teams and ensures you have an efficient process for turning tables quickly to accommodate the most bookings during busy periods.
- Provides a virtual queue with up-to-the-minute wait time
- Guests can add themselves to the queue and get updates on the wait time and remove themselves – all without any manual input from your staff
- Guests receive a notification when a table becomes available for efficient turnaround of customers
- Automated queuing technology for your host and guests allows you to manage your queue with live, up-to-date wait times, plus interactive and automated SMS messages for your customers
Reserve with Google
Reserve with Google is changing online reservations by allowing potential customers to book directly from Google listings and Google Maps, so they never leave Google to make a reservation.
These bookings go straight into the Access Collins system, which was the first booking system to offer customers the ability to also manage enquiries, particularly bigger parties and group bookings, through Google. Enquiries from Google listings and Google Maps come directly into Access Collins, putting our customers in the unique position of being able to quickly and easily respond to enquiries, bringing them additional revenue from converting larger bookings.
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Comprehensive reporting
Detailed reporting data enables you to analyse performance at a site or group level, and understand which channels are driving the most footfall and bookings. Whether a Finance Director, Operations Manager or General Manager, you can get instant access to all the data you need.
- Detailed reports from a group and individual venue level
- Instant access to customer information such as birthdays, booking history and more using our tagging tools
- Access all your data via our API and extract into your own back of house reporting tools
- Cloud-based for instant access from any device and location – whether in office or travelling between sites
Trusted by 8,000+ restaurants, bars, pubs and clubs in Ireland and the UK
Promote your venue
Partner our hospitality booking system with a powerful marketing engine and hospitality discovery platform, designmynight.com.
Be part of an audience that spans over 700,000 users and over 1.8 million page views per year.
- Showcase your venue on the designmynight.com website with simple admin tools so you can keep your listing and brand up to date.
- Promote your venue to an active hospitality-loving targeted audience across multiple channels that match your marketing requirements.
- Maximise pre-booked business and take new bookings for key dates such as Mother’s Day, Valentine’s Day and Christmas, including all of the major sporting events such as World Cup and the Euro’s.
Integrate with our hospitality booking system
- Our open API enables you to connect to your EPOS provider, CRM system, reporting tools and other external systems to and from Access Collins
- Manage all inbound and outbound reservation emails within Access Collins
- Ability to take online PCI compliant payments and card authentications either online at the point of booking (with no staff interaction needed), or for larger groups as a deposit to secure the booking
- Let your customer book directly from your website or make an enquiry depending on the rules set up to differentiate between what comes as a confirmed booking or an enquiry to be followed up by a member of your sales team. No need for a separate contact form or redirect to a third party site which helps keep the process simple and increased conversion rates
With our hospitality booking software, our customers have achieved…
%
more bookings/enquiries
from your website
%
increased conversion rate
from enquiries
hours saved
each year through increased efficiency
What our customers say about our hospitality booking software
With Access Collins, the sheer volume of bookings and enquires from our own website/marketing has dramatically improved, instantly giving us a clear ROI for the system.
As well as this, the online pre-ordering system and online deposit system made us so much more efficient internally and a much-improved customer journey when booking with us.
Access Collins has boosted online reservations and given the Bodytonic team more freedom to focus on what is important to them, which is providing great customer service.
The system has been easy to use, and they have seen online bookings increase dramatically.
Our hospitality booking system works well with...
FAQ's for reservation booking system
What is a hospitality booking system?
A hospitality booking system is an important part of the software that supports hospitality operations as it streamlines and simplifies the booking process across all channels, meaning you have more enquiries converted into bookings.
Online booking management software gives you full visibility over your bookings and also allows you to flexibly manage and optimise your venue space. In addition, online reservation management enables you to manage pre-orders and take deposits at the point of booking, enabling you to more accurately plan stock and reduce no-shows.
What are the benefits of a hospitality booking system?
An effective hospitality reservation system has many business benefits, such as increasing conversions of enquiries, maximising sales opportunities by optimising your venue space, reducing no-shows through pre-visit communications and payments and helping manage busy periods with queue management features.
What are the two main types of hospitality booking systems?
There are two main types of booking systems in existence:
- 1. consumer-facing online reservation websites run by a third-party
- 2. operator-facing reservation system software that integrates with your website.
Both will help you take reservations for your restaurant, but in different ways and with varying benefits.
How to improve your venue's reservation system?
You can improve the efficiency of your venue's reservation system by adopting a digital reservation system that allows all enquiries to be managed from one centralised platform. Having an efficient and simple-to-use reservation system is essential for the smooth operation of your restaurant.
The advantage of a digital reservation system over manual booking diaries allows you to keep an accurate and up-to-date record of reservations that can be accessed easily. As pre-orders and dietary information can be stored along with the booking, there is less room for human errors or missing information, allowing for a better experience for your guest.
Online hospitality booking software also enables you to optimise sales opportunities by optimising your venue space and reducing no-shows by offering pre-orders and deposit-taking at the point of booking.
How can you determine the ROI of your booking system?
An efficient way to assess the return of your investment on a reservation system is to calculate your baseline (number of bookings, table turnaround rate, etc.) and compare it to the results after implementation.
How much does a hospitality booking system cost?
Pricing structures of reservation management systems can vary depending on the provider.
In addition to the main pricing elements, there are other costs that you may need to consider, such as training and set up fees, integration fees and add-on features.
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