Quality, Risk and Compliance
Having worked with the care industry since 2006, we understand the specific challenges care providers face.
Our Care Management Systems are designed with first-hand care industry expertise to help you get the most out of the care software.
We continue to work with you during the important implementation phase and provide ongoing support so you can enjoy the benefits for your organisation, giving you the freedom to focus on what is important; delivering better quality care.
Watch our video to find out a bit more about why we are so passionate about care.
Our Team - Access Health, Support and Care Accreditation and Certifications
Mark Johnson
Head of Quality, Risk and Compliance
Mark joined Access in 2019 as part of an acquisition from the Social Care sector. He has more than 20 years’ experience of working in high tech organisations, the majority of which has been spent working with and understanding the Compliance and Conformance needs of both Local Government Authority and Health Authority organisations.
A seasoned Quality and Compliance professional, Mark has a wide and diverse skill set, and he leads our team of Clinical Safety & Safeguarding, Quality and Risk experts to ensure that we continue operate in a compliant and conforming manner.
Mark has chosen to work with Access as he strongly identifies with our vision of enabling better care journeys and outcomes for patients through improving technologies.
Key expertise includes:
- A proven leader at a Senior level
- A certified GDPR Practitioner and Privacy Professional CIPP
- Qualified Medical Device and Safety background
- Experienced +20 years in ISO standards management (inc. Quality/InfoSec/Continuity)
Julie Tyas
Social Care Safety Officer
A registered Social Worker of over 23 years, who embarked on an exciting journey into the world of IT software some 7 or so years ago. With a background in social work and a commitment to leveraging technology for positive change, Julie is here to bridge the gap between social work values and practice and cutting-edge software solutions.
Julie is dedicated to supporting the design and implementation of quality innovative software solutions that empower social care professionals, agencies, and organizations to deliver more efficient and compassionate services.
Immersed in the full Product and Engineering process, Julie supports our software solutions to be developed and implemented with full compliance to all necessary practice and legislative requirements whilst managing and mitigating risks to citizens that may arise from the solutions.
Key expertise includes:
- Commitment to ensure the wellbeing of people, families and communities is central to software development
- Social work knowledge and experience
- Creating and maintaining safety cases
- Providing practice safety assessment to live issues raised by customers
Thomas Richards
Clinical Safety Officer
Thomas is a Clinical Safety Officer at The Access Group with a strong foundation in healthcare as a qualified pharmacist. He also gained technical acumen in hands-on product roles that have nurtured a holistic view of the healthcare software landscape.
Combining both these skillsets he is able to bridge the gap between patient care, technology, and product development. His mission is to drive excellence in clinical safety within healthcare software, making a positive impact on patient lives.
Key experiences include:
- Clinical safety management.
- Pharmaceutical knowledge and insights.
- Collaborative approach to align software development with clinical best practices.
- A track record of successful regulatory compliance.
- A passion for innovation and improving patient care.
Victoria Mudd
Clinical Director
As a Clinical Director with over 35 years of experience in the healthcare industry, Victoria is passionate about improving patient care and outcomes. Her expertise lies in developing and implementing clinical systems, ensuring policies, and procedures align with best practices and Clinical Safety regulatory requirements.She has a proven track record of leading cross-functional teams and collaborating with stakeholders to achieve organisational goals.Her clinical background includes working as a registered nurse in various settings, including acute care, long-term care, and community health. This diverse experience has given her a comprehensive understanding of the healthcare industry, from bedside care to healthcare administration.Victoria is a Registered Nurse, and she's committed to staying up-to-date with the latest industry trends and advancements, this helps her in assessing the maturity of our customers and ensuring they get the best out of our products they use in clinical practice.
Lucie Widdowson
Quality and Compliance Manager
Lucie joined Access in 2021 from an acquistion in the Telecare market. A Quality and Compliance professional, committed to making a meaningful impact within the Health Support and Care industry. Lucie specialises in developing and maintaining robust and varied Management Systems (QMS, BCMS, EMS and SMS) tailored for the unique challenges of the Health Support and Care sector.
Lucie has a proven track record of fostering cross-functional collaboration with caregivers, administrators, and regulatory bodies to ensure compliance while enhancing the quality of care.
Key expertise include:
- Proficient in navigating the intricate web of UK healthcare regulations, including DSPT, QSF compliance, GDPR, and ISO standards.
- Leading implementation of robust business continuity and quality management systems
- Successfully led organisations through rigorous audits, resulting in top-tier compliance ratings
- Ensured adherence to stringent quality standards, contributing decrease in incidents and enhanced patient well-being.
Phil Chambers
Audit & Risk Manager
Joining Access as an Audit & Risk Manager, Phil brought with him an expertise in risk management and internal auditing. Phil’s role is pivotal in capturing and reporting risks, ensuring a robust and compliant framework for all products and processes. Phil leads the internal audit operations, encompassing audit planning, team management, and execution across various ISO standards.
Phil’s commitment extends to fostering strong connections with external certification bodies, ensuring our division's conformance with standards like ISO 9001, ISO 14001, ISO 22301, ISO/IEC 20000 & ISO 27001. Through these efforts, Phil plays a key role in maintaining our certifications and upholding a standard of excellence in our practices.
Key Expertise Includes:
- Spearheading risk capture and reporting across diverse product lines and processes.
- Leading and managing comprehensive internal audit operations.
- Developing strong relations with external certification bodies for standard conformance.
- Ensuring continued conformance with multiple ISO standards, reflecting a commitment to industry best practices.
Software for every part of care management
Made to save you time, reduce costs and mitigate errors, as well as give carers, clients, and management real-time access to the information they need.
Our Access Care Suite brings together our full range of care products and delivers them through Access Workspace for Care.